Important Public Notice: Warning Against Impersonation and Fraudulent Scams

Date: July 21, 2026

Issued by: Compliance & Risk Management Department, Supay Technology Limited

Supay Technology Limited (“Supay”, “we”, “us”, or “our”) wishes to alert all valued clients, business partners, and members of the public to recent reports of unauthorized individuals or entities attempting to impersonate Supay employees, agents, or authorized representatives.

These fraudsters may contact individuals through unauthorized telephone calls, messaging platforms (such as WhatsApp, Telegram, or WeChat), social media accounts, or fraudulent email addresses claiming to offer financial or payment services on behalf of Supay.

1. Official Verification Protocol

To protect yourself against potential financial loss, identity theft, or misrepresentation, please adhere strictly to the following guidelines:

• Verify Before Transacting: Always verify the identity of any person claiming to act on behalf of Supay before entering into any contract, transferring funds, or sharing sensitive personal or financial information.
• Official Domain Checks: Supay staff will only communicate via official email addresses ending in @supay.co.nz. Any emails sent from free webmail providers (e.g., Gmail, Yahoo, Hotmail) or mismatched domains claiming to represent Supay are fraudulent.
• Direct Confirmation: If you are approached by an individual claiming to be a Supay representative whose identity you cannot independently verify, contact our official Compliance Team immediately before taking any action.

2. Key Compliance & Protection Clauses

A. Non-Liability for Unauthorized Transactions

Supay accepts no responsibility or liability whatsoever for any monetary loss, damages, or inconvenience arising from contracts, transactions, agreements, or communications entered into with unauthorized third parties or impostors. Any business conducted outside of official, verified Supay channels is done entirely at your own risk.

B. Prohibition of Personal Bank Account Transfers

Supay never requests clients to transfer funds to personal bank accounts or unverified third-party account details. All legitimate transactions, fees, or settlements are processed exclusively through official corporate bank accounts registered directly under Supay’s legal entity name or through our secure official platform.

C. Reservation of Legal Rights

Supay actively monitors unauthorized uses of our corporate name, trademarks, logos, and business registration details. We reserve the full right to initiate criminal prosecution and civil legal proceedings against any individual or entity found impersonating our company, staff, or agents.

3. How to Report Suspected Impersonation

If you suspect you have been targeted by a fake agent, or if you have already interacted with an unauthorized individual claiming to represent Supay:

• Contact Us Immediately: Email our Compliance Team directly at compliance@supay.co.nz.
• Preserve Evidence: Retain all correspondence, including email headers, phone numbers, chat logs, bank details, and names provided by the suspicious party.
• Report to Local Authorities: If you have suffered a financial loss, we strongly recommend filing a report with your local law enforcement agency or cybersecurity authority (such as CERT NZ or the police).